Refund policy

Effective Date: September 10, 2026

Store Name: Gozaro Comfort Living

At Gozaro Comfort Living, we want you to love what you buy. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns Window

  • You have 30 calendar days from the date your item is delivered to request a return.

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Damaged, Defective, or Incorrect Items

We take immense care in fulfilling your orders, but mistakes or transit mishaps can occasionally happen.

  • If your order arrives damaged, defective, or incorrect, you must notify our support team within 48 hours of delivery.

  • Please email us at support@gozaroliving.com with your order number and clear photos of the damaged or incorrect item and its packaging.

  • Once verified, we will gladly arrange a replacement part, a product exchange, or a full refund at no extra cost to you.

3. Change-of-Mind Returns

  • If you change your mind about a purchase or experience buyer's remorse, you are still welcome to return the item within the 30-day window.

  • For change-of-mind returns, the customer is responsible for paying all return shipping costs. Items must be returned in their original, undamaged packaging.

4. How to Initiate a Return

To start a return, please do not send items back directly to the warehouse without authorization. Instead, follow these steps:

  1. Email our support team at support@gozarocomfortliving.com with your name, order number, and the reason for your return.

  2. Our team will review your request and provide you with return instructions and the correct return address.

  3. Pack the item securely in its original packaging and ship it back using a trackable shipping service.

5. Refunds Processing

  • Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.

6. Contact Us

If you have any questions about our return and refund policy, please reach out to us at:

  • Email: support@gozarocomfortliving.com